Privacy Policy

Introduction

Moving to Australia ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website movingtoaustralia.com and use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us when you:

• Request a moving quote
• Subscribe to our newsletter
• Contact us for support or inquiries
• Use our interactive tools (points calculator, cost of living calculator)
• Ask us to email you a move plan from our move planner

Where you ask us to email you a move plan, we use your address to send that plan and nothing else. The answers you give the planner — your arrival date, where you are moving from, and whether you are bringing pets, a vehicle or school-age children — are used to build the plan and are included in the email so it makes sense. Being added to our mailing list is a separate, optional choice that is never ticked for you, and the plan is sent whether or not you choose it.

This may include: name, email address, phone number, origin and destination addresses, moving dates, and details about your relocation needs.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions, including IP address, browser type, pages visited, time spent on pages, and referring website addresses.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and respond to your moving quote requests
• Send you marketing communications (with your consent)
• Analyze website usage and optimize user experience
• Prevent fraud and ensure security
• Comply with legal obligations

Information Sharing

We may share your information with:

• Service Providers: Trusted partners who help us operate our business (moving companies, shipping providers, email service providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

We never sell your personal information to third parties for marketing purposes.

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Our analytics tools set first-party cookies that record which pages you visit and where you arrived from. They are used to measure how the site is performing, not to build an advertising profile of you. Blocking them has no effect on how the site works.

Advertising and enquiry measurement

We record advertising click identifiers (such as GCLID, GBRAID and WBRAID), campaign details, landing pages and referrers in your browser's local storage where available. When you request a quote, these details accompany your enquiry into our customer relationship management system so we can understand which advertising led to enquiries and bookings.

We use Google Ads offline conversion measurement to return advertising click identifiers and related enquiry or booking outcomes, event times and values to Google. This helps us measure and improve our advertising. You can clear or block local storage through your browser settings; blocking storage does not prevent you from requesting a quote. See Google's Privacy Policy for information about how Google handles data.

Third-Party Services

Our website uses third-party services:

• Google Maps API: For address autocomplete in quote forms
• Clicky: Website analytics — which pages are read, how visitors arrive, and which requests come from search engines. Sets first-party cookies.
• Vercel Analytics: Aggregate traffic and page-performance measurement, provided by our hosting platform. Does not set cookies.
• Google Analytics 4: Website analytics — which pages are read, how visitors arrive, and how advertising campaigns perform. Sets first-party cookies and shares data with Google.

These services have their own privacy policies governing their use of your information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with a data protection authority

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: